Terms & Conditions
Effective Date: October 2, 2026
Last Updated: October 2, 2026
These Terms & Conditions (“Terms”) govern your use of websites, landing pages, forms, and other online services operated by Service Hero LLC (“Service Hero,” “we,” “us,” or “our”).
By using our website or submitting information through our website, you agree to these Terms.
1. WEBSITE PURPOSE
Service Hero provides information concerning property-related inspection, maintenance, repair, cleaning, restoration, improvement, and related services.
Website content is provided for general informational and marketing purposes and may change without notice.
2. SERVICE REQUESTS
Submitting a website form, calling Service Hero, sending an email, or otherwise requesting information does not automatically create a service contract.
A binding agreement for services exists only when the applicable scope, pricing, terms, authorization, or service agreement has been accepted as required for the particular project.
Service availability may depend on location, scheduling, property conditions, project requirements, personnel, equipment, weather, materials, and other circumstances.
3. ESTIMATES AND PRICING
Prices, packages, promotions, and service descriptions displayed on a Service Hero website or landing page apply only as stated and may be subject to applicable limitations or conditions.
Property conditions and project requirements may differ from information initially provided online or by telephone.
When a professional assessment or estimate is required, applicable fees and credit policies will be communicated before the service is performed.
Additional work outside an approved scope requires separate authorization where applicable.
4. PROPERTY-SPECIFIC CONDITIONS
Every property and project is different.
Information, pricing examples, photographs, descriptions, processes, estimated timelines, or results displayed on our websites should not be interpreted as a guarantee that another property will require the same work, produce the same findings, cost the same amount, or achieve identical results.
Actual recommendations and scopes depend on property-specific conditions.
5. INSPECTIONS AND ASSESSMENTS
An inspection, assessment, moisture reading, thermal imaging evaluation, sampling procedure, laboratory analysis, roof inspection, property assessment, or similar service is subject to the scope and limitations applicable to the service ordered.
Conditions that are concealed, inaccessible, intermittent, outside the inspection area, or not reasonably observable may not be identified.
Website information does not replace a property-specific professional evaluation.
6. COMMUNICATIONS
When you submit a request and provide contact information, you authorize Service Hero to contact you regarding your request through reasonable communication methods, including telephone, email, or text message.
Promotional communications may be subject to separate consent and opt-out mechanisms as described in our Privacy Policy and applicable disclosures.
Consent to receive promotional marketing text messages is not a condition of purchasing Service Hero services.
7. ACCURACY OF INFORMATION PROVIDED BY USERS
You agree to provide accurate and reasonably complete information when submitting a request.
Service Hero is not responsible for delays, incorrect estimates, unsuccessful communications, or other issues resulting from inaccurate, incomplete, or outdated information provided by a website user.
8. INTELLECTUAL PROPERTY
Unless otherwise stated, website content created or owned by Service Hero—including text, branding, graphics, logos, layouts, photographs, videos, and other original materials—is owned by or licensed to Service Hero and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from protected Service Hero content without authorization.
9. THIRD-PARTY SERVICES AND LINKS
Our websites may contain links to or integrations with third-party websites and services, including review platforms, social networks, laboratories, analytics providers, advertising platforms, payment providers, or other service providers.
Service Hero does not control third-party websites and is not responsible for their independent content, availability, policies, or practices.
10. WEBSITE AVAILABILITY
We attempt to maintain reliable websites and online forms but do not guarantee uninterrupted or error-free availability.
Websites, forms, communications, or third-party services may occasionally be unavailable because of maintenance, technical issues, internet failures, provider outages, or circumstances outside our control.
For urgent service inquiries, users should contact Service Hero directly by telephone when appropriate.
11. PROHIBITED USE
You may not use our websites to:
- Submit false, fraudulent, or misleading information
- Interfere with website security or functionality
- Attempt unauthorized access to systems or data
- Introduce malicious software or code
- Harvest information unlawfully
- Use Service Hero content or systems for unlawful purposes
12. DISCLAIMER OF WEBSITE WARRANTIES
The website and general website content are provided on an “as available” basis.
To the extent permitted by applicable law, Service Hero does not make warranties regarding uninterrupted website availability, error-free operation, or the completeness of general website information.
Nothing in these Terms eliminates rights or warranties that cannot lawfully be waived.
13. LIMITATION OF LIABILITY FOR WEBSITE USE
To the extent permitted by applicable law, Service Hero will not be liable for indirect, incidental, special, or consequential damages arising solely from use of, or inability to access, the website.
This provision does not modify obligations arising under a separately executed Service Hero service agreement and does not limit liability where such limitation is prohibited by law.
14. PRIVACY
Use of personal information collected through our websites is addressed in our Privacy Policy.
15. CHANGES TO THESE TERMS
Service Hero may update these Terms periodically.
The “Last Updated” date indicates the most recent revision.
Continued use of the website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
16. GOVERNING LAW
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable federal law controls.