Privacy Policy

Service Hero LLC (“Service Hero,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit serviceherofl.net, use a Service Hero landing page, submit a form, request an inspection or service, communicate with us, or otherwise interact with Service Hero.

1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Telephone number
• ZIP code
• Property or service location information
• Service requested
• Inspection or service package selected
• Information you provide about your property, project, or service needs
• Photos, documents, or other information you voluntarily provide
• Communications between you and Service Hero

We may also automatically collect certain technical and usage information when you interact with our websites or landing pages, including:

• IP address
• Browser and device information
• Pages visited
• Referring website or source
• Date and time of visits
• Advertising and campaign attribution information
• UTM parameters, including source, medium, campaign, term, and content
• Cookie and similar technology information

2. HOW WE USE INFORMATION

We may use information we collect to:

• Respond to inspection, estimate, service, and information requests
• Contact you by telephone, email, or text message regarding your request
• Schedule appointments and coordinate services
• Prepare estimates, inspections, reports, proposals, or other requested information
• Provide customer service and support
• Maintain records related to inquiries and services
• Improve our websites, landing pages, advertising, and customer experience
• Measure advertising and marketing performance
• Understand how visitors find and use our websites
• Prevent fraud, abuse, or security incidents
• Comply with applicable legal and regulatory obligations
• Send marketing or promotional communications where permitted by applicable law and your applicable consent or preferences

3. CALLS, EMAILS, AND TEXT MESSAGES RELATED TO YOUR REQUEST

When you provide your telephone number or email address and submit a request to Service Hero, you authorize us to contact you regarding that request using the contact information you provided.

Depending on your request and communication preferences, Service Hero may contact you by telephone, email, or text message for purposes such as responding to your inquiry, scheduling an appointment, discussing a property or service issue, providing an estimate, or communicating about requested services.

4. PROMOTIONAL EMAIL AND SMS COMMUNICATIONS

Where applicable, Service Hero may provide you with an opportunity to separately consent to promotional emails or text messages concerning services, promotions, offers, reminders, and other marketing communications.

Consent to receive promotional marketing text messages is not a condition of purchasing goods or services.

Message frequency may vary. Message and data rates may apply.

You may opt out of promotional text messages by replying STOP to a marketing text message or by contacting us at info@serviceherofl.net.

You may unsubscribe from promotional email communications by using the unsubscribe mechanism provided in the email or by contacting us at info@serviceherofl.net.

Opting out of promotional communications does not necessarily prevent Service Hero from contacting you regarding an active request, appointment, transaction, service, account matter, or other non-promotional communication where permitted by law.

5. COOKIES, ANALYTICS, AND ADVERTISING TECHNOLOGIES

Service Hero may use cookies, pixels, tags, analytics tools, advertising technologies, and similar technologies to operate and improve our websites and measure marketing performance.

These technologies may include services such as:

• Google Analytics
• Google Ads
• Meta Pixel and Meta advertising services
• Campaign and UTM tracking technologies
• Other analytics, advertising, website hosting, and conversion measurement services

These technologies may collect information about your device, browser, website activity, advertising interactions, referral source, and other usage information.

The specific technologies used may change as our website and marketing systems evolve.

6. ADVERTISING AND CAMPAIGN ATTRIBUTION

We may use advertising and attribution information to understand how visitors reached our website or landing pages.

For example, when you visit through an advertisement, URL parameters may identify the advertising platform, campaign, advertisement, keyword, or source associated with your visit.

This information helps Service Hero evaluate advertising performance and improve marketing campaigns.

7. SERVICE PROVIDERS

We may use third-party companies and technology providers to help operate our business and websites.

These may include providers involved in:

• Website hosting
• Form processing
• Email delivery
• Customer communications
• Analytics
• Advertising
• Data storage
• Scheduling
• Customer relationship management
• Payment processing
• Laboratory or professional services, when applicable

For example, Service Hero may use Resend or similar providers to transmit email notifications generated through website forms.

We may provide service providers with information reasonably necessary for them to perform services on our behalf.

8. DISCLOSURE OF INFORMATION

We do not sell personal information simply because you submit a Service Hero lead form.

We may disclose information:

• To service providers working on our behalf
• To contractors, laboratories, consultants, or other parties involved in fulfilling a requested service when reasonably necessary
• When required by law, subpoena, court order, or governmental request
• To protect the rights, safety, property, or security of Service Hero, our customers, or others
• In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction
• With your consent or at your direction

9. DATA RETENTION

We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer service, business records, legal compliance, dispute resolution, fraud prevention, marketing preferences, and legitimate business operations.

Retention periods may vary depending on the type of information and the reason it was collected.

10. DATA SECURITY

Service Hero uses reasonable administrative, technical, and organizational measures intended to protect information under our control.

However, no website, internet transmission, electronic storage system, or communication method can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

11. YOUR CHOICES

Depending on applicable law and the nature of your relationship with Service Hero, you may contact us to request information regarding personal information we maintain about you or to request correction or deletion where applicable.

You may also contact us regarding your communication preferences.

To opt out of promotional text messages, reply STOP where that functionality is available or contact us.

To unsubscribe from promotional email, use the unsubscribe mechanism contained in the message or contact us.

12. THIRD-PARTY WEBSITES

Our websites may contain links to third-party websites, social media platforms, review platforms, or other external services.

Service Hero does not control the privacy practices of those third parties. Your use of third-party websites and services is subject to their respective privacy policies and terms.

13. CHILDREN'S PRIVACY

Service Hero's websites and services are intended for adults seeking property-related services and are not directed to children under 13.

We do not knowingly solicit personal information from children under 13 through our website.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business, technology, services, or legal requirements.

The “Last Updated” date at the top of this page indicates when this Privacy Policy was most recently revised.

15. CONTACT US